Shipping Policy
2024 Holiday Shipping
Due to the seasonality of many Bondwish products AND the popularity of all Bondwish products during the Holiday season, from early November 2024 through the end of December 2024, we experience a significant increase in site traffic and order processing. As such, our system may be unable to keep up with real-time inventory. Some items may temporarily show as in stock, even if sold out. If you have placed an order and we determine the product(s) to be out of stock, we will cancel the item(s) from your order and a refund will be processed. Further, some items may be delayed in shipping and ship separately as more inventory arrives; the notice of delay for those products will be shown on the product page. We appreciate your patience during this time.
Order Processing
Order Processing time (1-2 Days) will vary, however, see 'Delivery Time' below, based on shipping times for the expectation of receiving your order.
Once you have successfully placed an order, you will receive an e-mail confirmation with the order details. You will receive another email notification when your order has shipped. If you do not receive either of these e-mails, please check your spam filter or contact us at service@bondwish.com.
Please review and ensure that you have entered the correct address and NOT a PO Box address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order minus the original shipping fee.
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be changed or canceled after they have been received.
Our Products will be delivered via UPS or personal courier due to the size of Hurricanes. If in stock, most pieces arrive within 1-2 weeks of order receipt, unless otherwise specified. Transit typically takes 5-10 business days. This time frame includes hub transfers, sorting, and inspections. We insure all pieces until they arrive at your requested shipping address.
Please allow 5-10 business days from the date of purchase for fulfillment and to receive shipment tracking information, unless otherwise specified on the product page.
Shipping rates are effective as of January 7, 2023.